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Frequently Asked Questions

Find answers related to Arafaan perfumes, attars, bakhoor, shipping, delivery, returns and fragrance recommendations.

1. What products does Arafaan offer?

Arafaan offers premium perfumes, attars, bakhoor products, bakhoor stands and luxury fragrance collections inspired by Arabic traditions.

2. Are Arafaan perfumes long lasting?

Yes. Arafaan fragrances are crafted using premium ingredients designed for rich projection and long-lasting fragrance performance.

3. What is the difference between perfume and attar?

Perfumes generally contain alcohol-based fragrance compositions, while attars are concentrated oil-based fragrances traditionally used for longer-lasting scent experiences.

4. How can I track my order?

Visit our Track Order page and enter your order details to check shipment status.

5. How many days does delivery take?

Most orders are delivered within 3–7 business days depending on your city and courier availability.

6. Do you provide free shipping?

Yes. Free shipping may be available on selected orders above a specified purchase value.

7. Can I return opened perfumes or attars?

For hygiene reasons, opened or used perfume and attar products cannot be returned.

8. What if I receive a damaged product?

Please contact our support team within 24 hours with photos or opening video for assistance.

9. Are your perfumes suitable for gifting?

Yes. Arafaan products feature premium packaging and are ideal for gifting occasions.

10. What payment methods do you accept?

We support UPI, debit cards, credit cards, net banking and other available payment methods.

11. Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.

12. How should I store perfumes and attars?

Store fragrances in cool, dry places away from direct sunlight and heat exposure.

13. Do fragrance products expire?

Perfumes and attars generally have long shelf life when stored properly.

14. How can I contact customer support?

You can visit our Contact Us page or reach us through WhatsApp and email support.

15. Which fragrance should I choose?

Our collection includes fresh, woody, oud, musky and Arabic fragrance profiles. Choose according to your preference or contact our team for recommendations.