What is the minimum order quantity for wholesale?
Our B2B minimum is 50 units per SKU. For mixed orders, minimum 100 units total.
Do you offer tiered pricing?
Yes, discounts increase with volume: 100-199 units (10% off), 200-499 (18%), 500+ (25%).
What are the shipping times for bulk orders?
Domestic: 3-5 business days. International: 7-12 days (express available).
Can I get samples before placing a bulk order?
Absolutely. We offer sample packs at a nominal cost, refundable on first order.
Are your perfumes original and long-lasting?
Yes, all our extrait de parfums and bakhoor are crafted with premium ingredients, 8-12h longevity.
Do you ship internationally for wholesale?
Yes, we ship to GCC, Europe, USA, and Asia. Customs and duties are borne by buyer.
What payment methods do you accept?
Bank transfer, credit card, PayPal, and LC for orders above $5000.
Can I mix different fragrances in one order?
Yes, mixed SKUs are allowed. Minimum 10 pieces per fragrance for custom mix.
Is private labeling available?
Yes, we offer private label and white-label solutions for B2B partners. MOQ 300 units.
Do you offer free shipping?
Free domestic shipping on orders above ₹50,000. International free above $1500.
Can I get a proforma invoice?
Yes, we issue PI within 24 hours of order confirmation.
What is your return/refund policy for bulk orders?
Returns accepted within 14 days for defective items. No return on custom labels.
Can I become a distributor?
Yes, we have a distributor program with exclusive territories and additional benefits.
Are there seasonal discounts?
Yes, we run B2B promotions during Ramadan, Eid, and New Year. Subscribe to our newsletter.
Do you offer luxury gift packaging for wholesale?
Yes, premium gift boxes and velvet pouches available at additional cost.
How can I contact the wholesale team?
Email b2b@arafaan.com or call +91 98765 43210 (Mon-Sat 10am-7pm).
Do you provide sales materials?
Yes, we provide high-res images, scent descriptions, and marketing assets for partners.
Can I reorder the same batch?
We maintain batch consistency. Reorder using the same SKU and we'll match as close as possible.
What makes Arafaan different from other brands?
Our extrait de parfums are 30% concentration, using natural oils and traditional Arabian recipes.
Is my data secure with you?
Absolutely. We follow strict data protection and never share your information.
Do you offer attar oils in bulk?
Yes, we have a dedicated attar line for B2B. Pure oils, no alcohol, 3600+ variants.
How long does it take to process a wholesale order?
Processing takes 2-3 business days after payment confirmation.
Can I get free samples with my bulk order?
Yes, we include complimentary samples for orders above ₹25,000.
Do you have a showroom?
Yes, our flagship store and B2B showroom is in New Delhi. Appointment required.
Can you provide barcodes for retail?
We can assist with barcode generation and packaging design for your retail needs.
Are your products cruelty-free?
Yes, we are 100% cruelty-free and do not test on animals.
What currency do you quote in?
INR for domestic, USD for international. Exchange rates as per current market.
Can I order trial kits?
Yes, we have trial packs of 10 fragrances for B2B clients to test before bulk.
Do you have a minimum for first-time buyers?
First-time B2B minimum is 100 units (any mix). We want to ensure you experience our quality.
Can I request custom scents?
Yes, custom fragrance development is available for orders above 500 units.
Do you offer payment terms?
For established partners, we offer 30-day net terms. Credit check required.
Do you deliver to freight forwarders?
Yes, we can ship to your freight forwarder or warehouse directly.
Are your products eco-friendly?
We use sustainable packaging and natural ingredients where possible.
Can I get help with product descriptions?
Yes, we provide ready-to-use product descriptions and assets for your e-commerce.
Do you have a loyalty program?
Yes, our B2B loyalty program offers cashback, early access, and exclusive deals.
What is your response time for queries?
Our B2B team responds within 6 business hours (max 24 hours).
Do you have insurance for shipments?
Yes, we insure all shipments against loss or damage.
Can I get products with your branding?
Yes, we offer co-branding for large orders. MOQ 1000 units.
Is there a catalogue available?
Yes, download our B2B PDF catalogue or request a physical copy.
How do I place an order?
Simply email your order list to b2b@arafaan.com or Whatsapp at+91 8287253493.
Are there cutoff times for same-day dispatch?
Orders confirmed before 12 PM IST are dispatched same day.
Can I pay in installments?
We offer payment plans for orders above 2 Lakh. Please contact our finance team.
Do you have different bottle designs?
Yes, we have 6 bottle styles for wholesale. Custom designs available on request.
Can I distribute Arafaan in my country?
We are looking for exclusive distributors in several regions. Contact us for details.
What is your lead time for large orders?
For orders above 1000 units, lead time is 15-20 business days.
Are your products tested for quality?
Each batch is tested for longevity, skin safety, and fragrance stability.
Can I get sales data/reports?
We share sales analytics for our distributor partners on request.
Do you have a dropshipping option?
Yes, we offer dropshipping for B2B partners with a minimum order commitment.
Can I get a non-disclosure agreement?
Yes, we sign NDAs for product development and private label.
Is there a mobile app for ordering?
Our B2B mobile app is in development. Meanwhile, use our web portal.
Do you offer oud-based fragrances?
Yes, we have a premium oud collection with natural agarwood notes.
Can I get a price list?
Yes, request our wholesale price list via Whatsapp at +91 8287253493. We'll send within 24h.
Are there vegan options?
All our perfumes are vegan except those with natural musk (clearly labelled).
Do you provide after-sales support?
Yes, dedicated account manager for every B2B client.
Have you won any awards?
Arafaan has been featured in 'Best Perfume Brands 2025' by Luxury Beauty Awards.
What is the difference between Extrait and EDP?
Extrait has 25-30% concentration (longer lasting) vs EDP 15-20%.
Do you accept foreign currency?
We accept USD, EUR, GBP, and AED. Exchange rate at the time of order.
Can I get a trade reference?
Yes, we can provide references from our current distributors upon request.
What is your packaging for wholesale?
We use sturdy boxes, bubble wrap, and individual product wrapping.
Is express shipping available?
Yes, DHL/FedEx express is available for urgent orders.
Can I buy for my retail store?
Absolutely. We cater to retail stores, boutiques, and hotel chains.
Do you have a low MOQ for trial?
Trial MOQ is 25 units per SKU for new partners.
How fast is the production?
Standard production 7-10 days. Rush orders possible with additional fee.
Can I speak to a sales rep?
Yes, schedule a call via our whatsapp at +91 8287253493 or email b2b@arafaan.com.
Is there a minimum for custom packaging?
Custom packaging MOQ is 500 units.
Do you have luxury gift sets?
Yes, we have pre-made and custom gift sets for the holiday season.
Can I store my products at your warehouse?
We offer warehousing and fulfillment for our top-tier distributors.
What are the best-selling fragrances?
Aventex, Tuscan Vale, and Most Desired are our top 3 B2B SKUs.
Can I get a dedicated account manager?
Yes, for orders above ₹5,00,000, we assign a dedicated account manager.
Do you have a product API?
We provide product feeds (CSV/XML) for integration with your e-commerce.
Are there any hidden fees?
No hidden fees. All taxes and shipping are clearly stated in the invoice.
Can I return unsold stock?
Sorry we dont have this type of policy.
Do you attend trade shows?
Yes, we exhibit at Beautyworld Middle East and India Perfume Expo.
Can I get a supply agreement?
Yes, we provide formal supply agreements for long-term partnerships.
How long does the fragrance last?
Our extrait de parfums last 8-12 hours on skin, 24h+ on clothes.
Do you accept wire transfers?
Yes, we accept SWIFT/ wire transfers for international orders.
Are your products suitable for warm climates?
Yes, many of our fragrances are designed for hot weather with citrus and woody notes.
Do you have evening fragrances?
Yes, our oriental and oud-based perfumes are perfect for evening wear.
What is Bakhoor?
Bakhoor is traditional Arabian incense made from wood chips soaked in fragrant oils.
How do I use Bakhoor?
Place a piece on a charcoal burner, let the smoke fill the room for 20-30 min.
What is the shelf life of your products?
Unopened, 3-5 years. Once opened, use within 18 months.
Can I order with my company logo?
Yes, we offer branding on bottles and packaging for large orders.
Are your products alcohol-free?
Our attar oils are alcohol-free. Our extrait de parfums contain perfume-grade alcohol.
Can I link to your website?
Yes, we encourage affiliate partnerships. Contact us for details.
Can I get product photos?
Yes, we provide high-resolution product images for your store.
Do you have luxury packaging for gifting?
Yes, we have gift boxes, satin ribbons, and custom sleeves.
Where are your products made?
Our fragrances are blended in India and UAE using imported ingredients.
Can I sell Arafaan in my online store?
Yes, we have an e-commerce partnership program.
Do you offer discounts for bulk repeats?
Yes, repeat orders enjoy additional 5% discount.
Is there a minimum for first order?
First order minimum is 100 units (can be mixed).
Can I get free samples?
Free samples for serious inquiries. Shipping fee may apply.
Do you have a hygiene policy?
Yes, our production follows GMP and ISO 22716 standards.
What is the weight of a carton?
Each carton contains 12-24 units, approx 3-5 kg depending on product.
Can I place a order via fax?
We prefer email or online portal, but we accept fax orders for legacy partners.
Is there a chatbot for B2B queries?
Yes, you can use the chatbot on our website for quick answers.
Can I track my order online?
Yes, we provide tracking details for every shipment.
Do you have a seasonal catalogue?
Yes, we release a seasonal collection twice a year.
Can I export from India?
Yes, we handle all export documentation for international orders.
Do you have certificates of analysis?
Yes, we provide COA and MSDS for all products on request.
How do I get started?
Simply email b2b@arafaan.com with your requirements and we'll take it from there.
What are your best-selling Bakhoor?
Our Golden & Black Bakhoor stands and Oud Bakhoor are most popular.
Do you have female fragrances?
Yes, we have a unisex and feminine collection with floral and fruity notes.
Can I call for urgent orders?
Yes, +91 8287253493 for urgent B2B inquiries.
Do you have a physical brochure?
Yes, we can courier a printed catalogue on request.
Are there reviews from other B2B clients?
Yes, we have testimonials from partners in UAE, UK, and India.
Can I have a custom blend?
Yes, our perfumers can create a bespoke fragrance for your brand.
Is there a minimum for repeat orders?
Repeat orders have a minimum of 25 units per SKU.
Do you support charity?
Arafaan donates a portion of profits to fragrance education in artisan communities.
What is your return policy for damaged goods?
We replace damaged items within 48h of delivery. Photo evidence required.
How do I get wholesale updates?
Subscribe to our B2B newsletter or follow us on LinkedIn.
Can I schedule a product demo?
Yes, we offer virtual or in-person demos for serious partners.
Do you have a loyalty program for retailers?
Yes, points-based system with rewards on every order.
What is your fastest delivery?
Same-day dispatch in Delhi NCR, next-day in metro cities.
Can I integrate with your inventory?
We offer API integration for real-time inventory updates.
Do you have corporate gifting options?
Yes, we specialize in corporate gifting with custom branding.
What is your flagship fragrance?
Arafaan Aventex is our signature scent, inspired by luxury and tradition.
Can hotels purchase in bulk?
Yes, we have a dedicated hospitality division with custom amenities.
What is the minimum for free shipping?
paid shipping for orders ₹500,000 (domestic) / $5000 (international).
Do you have a referral program?
Yes, refer a B2B partner and get 5% commission on their first order.
Is there a quality guarantee?
100% satisfaction guarantee. We stand behind the quality of every product.
